CUSTOMER SERVICE
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 DAVID AAKER
Management • Customer Service • Teambuilding
David Aaker is a seasoned Executive Director widely respected in the field of organizational management. His innovative ideas and management philosophy have been the subjects for numerous board retreats and planning sessions where results were the requirement. David offers an inspiring and enthusiastic, participative program covering everything from group cohesiveness to the do's and don'ts for successful board members and the top nine pledges of a great director. With deftness, style and an emphasis on front-line communicators, David has a proven ability to increase an organization's growth and effectiveness. CA 
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 BILL BRUCK
E-commerce • Virtual Teams • Customer Service
Psychologist, organizational consultant, and dot.com executive Dr. Bill Bruck will help you understand the new application of timeless principles that empower managers in this new, e-business world. He focuses on the effects of rapid technological change. Bill says that "your business is turning into an e-business and new challenges face you every day. You've already recognized for years that new employees know more about technology than you do… Suddenly you turn around and realize that 25% of your employees don't work in the same building as you. The values and work habits of your changing workforce seem to come from Mars." As a best-selling author and speaker, Bill captures the attention of his audiences with information that is immediately useable. CA
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 JOE CALLOWAY
Customer Service • Motivation • Humor
Joe is an expert in high-performance strategies for individuals and organizations. Change and customer service are his most requested topics. Sales & Marketing magazine named him one of the nation's most popular lecturers. After a successful business career with an national real estate firm, Calloway established his own training business. In short order, he built the organization into a highly-respected firm serving such blue chip clients as AT&T, Dun & Bradstreet Software, Eli Lilly & Company, Kraft General Foods, and the U.S. Army. Calloway's natural enthusiasm, optimism, and warmth, open people's minds to receive his message. His thorough preparation, powerful message, and thought-provoking ideas have lasting impact and value. TN 
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 SUSAN CLARKE
Customer Service • Leadership
Experienced trainer, motivating speaker, Susan is nationally known in health care, education, tourism, retail, and hospitality. Her customer service experience and first-hand grasp of what motivates people to give their personal best began in 1966 as a corporate trainer, opening over 40 restaurants nationwide. Since launching a consultancy in 1982, she has developed personnel policies and full-scale training programs nation-wide. High-energy, dynamic, Susan's fast-paced, entertaining programs create win-win environments to encourage outstanding performance. Author of The Secrets of Service: The Story of making Your Customers Feel Good About Spending Their Money, she shares success secrets in each customized presentation. CA
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 THOMAS W. FARANDA
Customer Service • Globalization • Management
Few speakers know the global world as well as Thomas Faranda. Tom is a recognized global expert on gaining competitive advantage. His books, UncommonSense Leadership, UncommonSense Selling and Gaining Competitive Advantage are sold around the world. Tom is former President of the Hospital Corporation of Chicago and former national sales manager for Masonite Corp. Clients include Intel, 3M, IBM, GE, and other firms from Asia to the Americas. He was named by Meetings & Conventions Magazine as one of America's top speakers, whose programs are customized, high-content, and sparkle with humor while providing innovative techniques you can depend on. His style is fast paced and exciting while his credits, including a run for the U.S. Senate, give him the credibility demanded of a world-class speaker. Thomas Faranda is a global executive with much to say and a speaker with the style & substance to say it. AZ 
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 PATRICIA FRIPP
Customer Service • Management • Sales/Marketing
Patricia Fripp is a superb performer and real life example of a successful entrepreneur and manager. From the moment she steps onto the speaking platform, the air is alive with the energy and enthusiasm that are unmistakable "Frippy." Former President of the National Speakers Association, she is dynamic, entertaining, and versatile. Convention and Meetings Magazine identifies her as "one of the most Electrifying Speakers." Her topics include: Change, Teamwork, and Customer Service. CA
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 AMANDA GORE
Relationships • Communication • Group Dynamics
Amanda Gore is one of America's and Australia's most admired professional speakers. She is an expert when it comes to communications and group dynamics. More importantly, she has a unique ability to entertain, educate and involve audience members in her interactive presentations. With her multi-faceted expertise, Amanda explores the mind-body connection in her crusade to help people reduce stress, improve communication, build personal and professional relationships, and develop teams of collaborative and trusting colleagues. After 15 years of research with the world's leading experts on group dynamics, Amanda is a master at carefully orchestrating each presentation to maximize the impact of her information on each specific audience. This craft is what will make your attendees remember Amanda as 'the best speaker they have ever heard' and provide an avenue for real change to occur. U.S. and Australia
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 WARREN GRESHES
Motivational • Customer Service • Sales
A specialist in personal and professional development, Warren delivers approximately 90 talks a year on: Commitment, Change, Goal Setting, Customer Service and Sales. His pragmatic and positive message has enabled thousands of people to overcome the everyday roadblocks that stop us from achieving what we want out of life. This message, along with his unique, action-oriented style, consistently earns Warren the highest audience evaluations. Audiences have a great time, but also come away with practical tools to reach their specific job goals, because Warren always customizes his presentations to your company's needs, competitive outlook, and current performance. NC
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 SHEP HYKEN
Motivational • Customer Service • Customer Relations
Shep Hyken, is a speaker and author who has been entertaining audiences with his unique presentation style for 24 years. He has been hailed as one of the top entertainer/magicians working the corporate field. In 1983 he made the transition from entertainer to speaker. Hyken mixes information with entertainment (humor and magic) to create exciting programs for his audiences. His most requested programs focus on customer service, internal service, customer relations, and a motivational program entitled "You Are The Magic!" Shep has worked with hundreds of companies and associations ranging from Fortune 50 sized companies to smaller organizations with less than 50 employees. MO
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 EILEEN McDARGH
Motivational • Change • Management
When it comes to developing rapport with audiences, stimulating thought, evoking belly laughs, and prompting action, Eileen McDargh stands out. Whether she's addressing a convention center crowd or a board room group, one consistent comment is heard: "She's real and right on target." Her customized topics on Performance Mastery have wide appeal, and have earned rave international reviews. Eileen makes an impact that brings her back again and again. CA
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 SCOTT McKAIN
Achievement • Customer Service • Communication
A speaker, seminar leader, and consultant for the past 15 years, Scott has received rave reviews. He can tailor programs to any audience, a blend of cutting-edge information and sharp humor, a winning combination for any audience. Scott has presented to audiences ranging in size from 20 to 1,000, for international companies, state organizations, and non-profits. A National Officer of FFA before graduating from college, Scott's other honors include presidential committees, a place in "Who's Who in the Midwest" and a Jaycees "Outstanding Young Men in America." In addition to speaking, Scott's successful commentary show is syndicated to over 80 stations across the US, Canada, and Australia. IN
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 MICHAEL McKINLEY
Customer Service • Personal Development
McKinley's "Simple Tools for a Complex World" programs are universal and unique, because he customizes each presentation to your specific needs, able to tailor them to fit top executives or entry-level employees. Mike's themes encompass a broad variety of issues that each of us face in the struggle to integrate our personal with professional lives. From leadership strategies to quality work output to balancing long-term productivity and a healthy personal life, Mike's approach is aggressively practical, yet brilliantly personal, and buoyed by his naturally tasteful humor. You'll want him for the fun, but find you'll get full value for the content. WI
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 JAMES MELTON
Leadership • Motivation • Management • Future Trends
James Melton inspires people to unlock their potential and move into action. Known best for his Leadership and Futurist topics, he rose to prominence through his best-selling books and public television series, Reaching New Heights of Excellence. His video-based training system, the Melton Leadership System, is utilized internationally. With a PhD in management, he transforms complex issues into simple, common sense terms for practical application. Jim's rich and varied background have provided him with an educated blend of experience that he has shared with many of the top Fortune 500 companies worldwide. CA
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 CONNIE MERRITT
Healthcare • Handling Difficult People • Customer Service
Connie Merritt, RN, BSN, PHN, is a regular at the University Medical Library and a whiz on the Internet, synthesizing for you the latest research and studies on medicine, psychology and sociology. Her presentation style fosters using new skills immediately and retaining them longer. How can this be accomplished? Connie draws upon her experience as former critical care nurse and sales star to reinforce natural abilities while delivering an inspiring, direct and humorous way. More than 250,000 men and women from a variety of corporations and professional organizations have experienced her programs. Attendees appreciate her highly involved presentation that strikes them where they live, calling her "part college professor, part philosopher / part comedienne." CA
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 CONNIE PODESTA
Care • Education • Business & Industry
Connie radiates a super charged, high energy presence. People instantly respond to her exciting challenge: Reach for the best in yourself. Connie has proven the right choice for all walks of life: corporate, health care, and education. With her talent for comedy, flair for drama, and unique insight into human behavior, she makes each presentation a captivating performance. Her dynamic, motivating style delivers solid content, shares practical techniques that can be used at work and home, and focuses on key global issues with presentations customized for each audience. A wide range of experience coupled with her own unique perspective and insight serve Connie well in addressing health care, education, business, and industry professionals. TX
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 MARK SANBORN
Teambuilding • Customer Service • Leadership
For training to be effective, people need concrete, "how to" information. But they also need a motivated, "want to" attitude. Mark Sanborn gives audiences both. His approach has earned Mark a reputation as "the high-content speaker who motivates." A pragmatic business philosopher, he presents over 100 speeches and seminars annually. All of Mark's presentations are designed to meet the client's specific needs. Audience members appreciate that Mark has done his homework to understand their organization and the issues they face. His content-rich programs are a blend of memorable illustrations, results-producing techniques and tasteful humor that give listeners proven step-by-step strategies for increasing their personal and professional effectiveness. CO 
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 SONDRA THIEDERMAN
Diversity • Customer Service
Dr. Sondra Thiederman has spent the last 20 years showing audiences how to function more successfully in our increasingly diverse and global environment. Her lively, information-packed presentations show how to adapt management, sales, customer service, and negotiation approaches to reflect cultural and gender differences. She is the author of several books, including Bridging Cultural Barriers for Corporate Success, Profiting in America's Multicultural Marketplace, and Getting "Culture Smart": Ten strategies for Making Diversity Work. CA
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 ART TUROCK
Change • Customer Service • Management
As an innovator and authority in the field of "break-through performance," Art Turock is a master at turning theoretical concepts into hard-hitting practicality. As a professional speaker since 1976, Mr. Turock supplements his hundreds of annual interviews with peak performers, with continuing research into organizational change. This information enables him to develop unique solutions for emerging business challenges that can be implemented immediately. Today, after thousands of customized presentations, Mr. Turock's training background, depth of material, and personal commitment combine to offer information and presentation versatility that is captivating, provocative, and useful. WA
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